Shipping policy

Thank you for shopping with Jenks Brands Limited. We are committed to delivering your order safely and efficiently.

Delivery Areas

We currently ship to addresses within England, Scotland, Wales, Northern Ireland. At this time, we do not offer international shipping.

Processing Times

Orders are typically processed within 1-3 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

The estimated delivery time after dispatch is 2-5 business days: This delivery estimate is provided as a guide only, and are not guaranteed.

Delivery Charges

Shipping charges are calculated at checkout and may vary depending on Order Value or Delivery location

Any applicable delivery fees will be clearly displayed before payment is completed.

Food Products and Perishable Goods

As our products are food items, we take care to package them appropriately for transit. Customers are responsible for ensuring that someone is available to receive deliveries where required. We cannot accept responsibility for deterioration of products caused by:

Incorrect delivery details provided by the customer
Failed delivery attempts
Products left unattended following delivery
Delays caused by circumstances beyond our control

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at:

Email: admin@jenksbrands.com
Tel: 07795 226509

Please include your order number when contacting us so that we can assist you promptly.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery via email to admin@jenksbrands.com.

Please give detail of:

Your Order Number
Photographs of the product & packaging
A short description of the issue

We will review each case and, where appropriate, offer a replacement, refund, or other suitable resolution.

Delivery Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to factors outside our control, including: Severe weather conditions, Carrier disruptions, Public holidays, Industrial action, Unexpected operational issues

We appreciate your patience should such circumstances arise.